Google says services recovering after cloud outage hits UK banks and websites
✓Image source, Getty Images
Revolut was among UK banking services seemingly affected by the Google Cloud outage on Tuesday
ByLiv McMahonTechnology reporter and James KellyYour Voice
Google Cloud says services are recovering after a "power event" at its UK cloud site caused an outage affecting UK banks, businesses and the courts.
The company, one of a few large cloud computing firms whose infrastructure and services underpin many online platforms, reported an "issue with multiple services" at its London data centre complex "europe-west2."
Revolut, Lloyds Bank and HSBC confirmed disruption to some services on Tuesday morning, after thousands of reports of problems were raised by users online.
While the banks did not directly link the issues to the Google Cloud outage, the company has apologised "to all who are affected by the disruption".
A host of popular British platforms and services appeared to have been affected during Tuesday's outage - with customers flagging issues with sites including Royal Mail, DPD and e-bike service Forest.
The HM Courts and Tribunals Service also said it was aware of an issue affecting the video platform used for remote hearings.
Banks appeared to be among the most badly affected, with customers reporting problems ranging from being unable to access funds abroad to struggling to complete a property purchase.
Rachael Ellen, 25, a Revolut customer from Glasgow, told BBC News she was left unable to access her money.
"Today I was unable to pay for my parking at a shopping centre because my Revolut account wasn't working properly," she told the BBC.
"This left me in a difficult situation as I had no way to access the money I needed at the time."
She said the outage also meant she could not view a transaction from a relative and was told by the app's help bot that there were no pending incoming transactions.
"It's frustrating not knowing where the payment is or when I'll receive it," Rachael added.
Image source, Rachael Ellen
Rachael Ellen said the outage caused her "real inconvenience" when she couldn't access her funds on Revolut
More than 1,500 reports of issues affecting Revolut services were flagged to platform outage monitor shortly after 08:00 BST on Tuesday.
A spokesperson for the company later confirmed its problems had been caused by a third-party issue but pointed out that "all our customers' money and data are safe."
"We've been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused," they said.
Customers of Lloyds Bank, Halifax and Bank of Scotland - all owned by the Lloyds Banking Group - also reported issues affecting some online banking services.
A Lloyds spokesperson did not confirm the cause of issues affecting some of its services, but told the BBC later on Tuesday "we understand the root issues have been resolved, so we expect all our services to be back to normal soon."
In an update on service health dashboard on Tuesday afternoon that the issues it was dealing with had been "mitigated for most of the customers" and only a small number were believed to be still affected.
The company said it would publish an analysis of the incident once it had completed an internal investigation, and thanked customers for their patience.
Guy Baybutt, who works for a family-run business The Veg Box Company also said he was "severely affected" by Tuesday's outage.
Baybutt, who is from Preston, told the BBC the firm - which supplies fresh fruit, vegetables and other produce to customers across the UK - could not access its website to download and process customer orders amid the technical issues.
"We were also unable to book parcels onto DPD's system for collection, meaning orders that should have been dispatched today were at risk of being delayed," he said.
"To make matters worse, customers were unable to access our website to place new orders, meaning we lost valuable sales during the outage."
He said that such disruptions can have "serious financial consequences" for small businesses like his own.
"We don't have the resources of larger companies to simply absorb lost revenue, particularly when we're dealing with fresh, perishable produce that needs to reach customers promptly," Baybutt added.
Image source, Guy Baybutt
Guy Baybutt told the BBC its services had recovered, but it was frustrating "that a technical failure completely outside our control brought so much of our business to a standstill"
Tuesday's incident came exactly one year after more than 1,000 sites, including UK banks, were knocked offline for hours during an outage at Amazon Web Service's largest cloud site.
Experts say this latest outage show how many businesses still rely on core services provided by a few large cloud operators.
"Google Cloud's outage is a reminder of how deeply our economies depend on just a handful of cloud providers," said Prof Feng Li, associate dean for research & innovation at Bayes Business School.
He added that it was not yet clear what caused the power problem identified by Google Cloud.
"Large cloud systems are complex, and failures will happen.
"What matters is how far they spread, how quickly services recover and whether customers have workable alternatives," he added.
Have you been affected by issues covered in this story? Share your experiences.
Read the full story at BBC ↗ · The Guardian ↗
Revolut was one of the hardest hit, with banking services going down for many customers
This lens runs the verified story through Cinnamon's AI — wired in the next step.
Image source, Getty Images
Revolut was among UK banking services seemingly affected by the Google Cloud outage on Tuesday
ByLiv McMahonTechnology reporter and James KellyYour Voice
Google Cloud says services are recovering after a "power event" at its UK cloud site caused an outage affecting UK banks, businesses and the courts.
The company, one of a few large cloud computing firms whose infrastructure and services underpin many online platforms, reported an "issue with multiple services" at its London data centre complex "europe-west2."
Revolut, Lloyds Bank and HSBC confirmed disruption to some services on Tuesday morning, after thousands of reports of problems were raised by users online.
While the banks did not directly link the issues to the Google Cloud outage, the company has apologised "to all who are affected by the disruption".
A host of popular British platforms and services appeared to have been affected during Tuesday's outage - with customers flagging issues with sites including Royal Mail, DPD and e-bike service Forest.
The HM Courts and Tribunals Service also said it was aware of an issue affecting the video platform used for remote hearings.
Banks appeared to be among the most badly affected, with customers reporting problems ranging from being unable to access funds abroad to struggling to complete a property purchase.
Rachael Ellen, 25, a Revolut customer from Glasgow, told BBC News she was left unable to access her money.
"Today I was unable to pay for my parking at a shopping centre because my Revolut account wasn't working properly," she told the BBC.
"This left me in a difficult situation as I had no way to access the money I needed at the time."
She said the outage also meant she could not view a transaction from a relative and was told by the app's help bot that there were no pending incoming transactions.
"It's frustrating not knowing where the payment is or when I'll receive it," Rachael added.
Image source, Rachael Ellen
Rachael Ellen said the outage caused her "real inconvenience" when she couldn't access her funds on Revolut
More than 1,500 reports of issues affecting Revolut services were flagged to platform outage monitor shortly after 08:00 BST on Tuesday.
A spokesperson for the company later confirmed its problems had been caused by a third-party issue but pointed out that "all our customers' money and data are safe."
"We've been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused," they said.
Customers of Lloyds Bank, Halifax and Bank of Scotland - all owned by the Lloyds Banking Group - also reported issues affecting some online banking services.
A Lloyds spokesperson did not confirm the cause of issues affecting some of its services, but told the BBC later on Tuesday "we understand the root issues have been resolved, so we expect all our services to be back to normal soon."
In an update on service health dashboard on Tuesday afternoon that the issues it was dealing with had been "mitigated for most of the customers" and only a small number were believed to be still affected.
The company said it would publish an analysis of the incident once it had completed an internal investigation, and thanked customers for their patience.
Guy Baybutt, who works for a family-run business The Veg Box Company also said he was "severely affected" by Tuesday's outage.
Baybutt, who is from Preston, told the BBC the firm - which supplies fresh fruit, vegetables and other produce to customers across the UK - could not access its website to download and process customer orders amid the technical issues.
"We were also unable to book parcels onto DPD's system for collection, meaning orders that should have been dispatched today were at risk of being delayed," he said.
"To make matters worse, customers were unable to access our website to place new orders, meaning we lost valuable sales during the outage."
He said that such disruptions can have "serious financial consequences" for small businesses like his own.
"We don't have the resources of larger companies to simply absorb lost revenue, particularly when we're dealing with fresh, perishable produce that needs to reach customers promptly," Baybutt added.
Image source, Guy Baybutt
Guy Baybutt told the BBC its services had recovered, but it was frustrating "that a technical failure completely outside our control brought so much of our business to a standstill"
Tuesday's incident came exactly one year after more than 1,000 sites, including UK banks, were knocked offline for hours during an outage at Amazon Web Service's largest cloud site.
Experts say this latest outage show how many businesses still rely on core services provided by a few large cloud operators.
"Google Cloud's outage is a reminder of how deeply our economies depend on just a handful of cloud providers," said Prof Feng Li, associate dean for research & innovation at Bayes Business School.
He added that it was not yet clear what caused the power problem identified by Google Cloud.
"Large cloud systems are complex, and failures will happen.
"What matters is how far they spread, how quickly services recover and whether customers have workable alternatives," he added.
Have you been affected by issues covered in this story? Share your experiences.
Read the full story at BBC ↗ · The Guardian ↗
Image source, Getty Images
Revolut was among UK banking services seemingly affected by the Google Cloud outage on Tuesday
ByLiv McMahonTechnology reporter and James KellyYour Voice
Google Cloud says services are recovering after a "power event" at its UK cloud site caused an outage affecting UK banks, businesses and the courts.
The company, one of a few large cloud computing firms whose infrastructure and services underpin many online platforms, reported an "issue with multiple services" at its London data centre complex "europe-west2."
Revolut, Lloyds Bank and HSBC confirmed disruption to some services on Tuesday morning, after thousands of reports of problems were raised by users online.
While the banks did not directly link the issues to the Google Cloud outage, the company has apologised "to all who are affected by the disruption".
A host of popular British platforms and services appeared to have been affected during Tuesday's outage - with customers flagging issues with sites including Royal Mail, DPD and e-bike service Forest.
The HM Courts and Tribunals Service also said it was aware of an issue affecting the video platform used for remote hearings.
Banks appeared to be among the most badly affected, with customers reporting problems ranging from being unable to access funds abroad to struggling to complete a property purchase.
Rachael Ellen, 25, a Revolut customer from Glasgow, told BBC News she was left unable to access her money.
"Today I was unable to pay for my parking at a shopping centre because my Revolut account wasn't working properly," she told the BBC.
"This left me in a difficult situation as I had no way to access the money I needed at the time."
She said the outage also meant she could not view a transaction from a relative and was told by the app's help bot that there were no pending incoming transactions.
"It's frustrating not knowing where the payment is or when I'll receive it," Rachael added.
Image source, Rachael Ellen
Rachael Ellen said the outage caused her "real inconvenience" when she couldn't access her funds on Revolut
More than 1,500 reports of issues affecting Revolut services were flagged to platform outage monitor shortly after 08:00 BST on Tuesday.
A spokesperson for the company later confirmed its problems had been caused by a third-party issue but pointed out that "all our customers' money and data are safe."
"We've been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused," they said.
Customers of Lloyds Bank, Halifax and Bank of Scotland - all owned by the Lloyds Banking Group - also reported issues affecting some online banking services.
A Lloyds spokesperson did not confirm the cause of issues affecting some of its services, but told the BBC later on Tuesday "we understand the root issues have been resolved, so we expect all our services to be back to normal soon."
In an update on service health dashboard on Tuesday afternoon that the issues it was dealing with had been "mitigated for most of the customers" and only a small number were believed to be still affected.
The company said it would publish an analysis of the incident once it had completed an internal investigation, and thanked customers for their patience.
Guy Baybutt, who works for a family-run business The Veg Box Company also said he was "severely affected" by Tuesday's outage.
Baybutt, who is from Preston, told the BBC the firm - which supplies fresh fruit, vegetables and other produce to customers across the UK - could not access its website to download and process customer orders amid the technical issues.
"We were also unable to book parcels onto DPD's system for collection, meaning orders that should have been dispatched today were at risk of being delayed," he said.
"To make matters worse, customers were unable to access our website to place new orders, meaning we lost valuable sales during the outage."
He said that such disruptions can have "serious financial consequences" for small businesses like his own.
"We don't have the resources of larger companies to simply absorb lost revenue, particularly when we're dealing with fresh, perishable produce that needs to reach customers promptly," Baybutt added.
Image source, Guy Baybutt
Guy Baybutt told the BBC its services had recovered, but it was frustrating "that a technical failure completely outside our control brought so much of our business to a standstill"
Tuesday's incident came exactly one year after more than 1,000 sites, including UK banks, were knocked offline for hours during an outage at Amazon Web Service's largest cloud site.
Experts say this latest outage show how many businesses still rely on core services provided by a few large cloud operators.
"Google Cloud's outage is a reminder of how deeply our economies depend on just a handful of cloud providers," said Prof Feng Li, associate dean for research & innovation at Bayes Business School.
He added that it was not yet clear what caused the power problem identified by Google Cloud.
"Large cloud systems are complex, and failures will happen.
"What matters is how far they spread, how quickly services recover and whether customers have workable alternatives," he added.
Have you been affected by issues covered in this story? Share your experiences.
Read the full story at BBC ↗ · The Guardian ↗
This lens runs the verified story through Cinnamon's AI — wired in the next step.
- Revolut was one of the hardest hit, with banking services going down for many customers