Money Box
Use BBC.com or the new BBC App to listen to BBC podcasts, Radio 4 and the World Service outside the UK.
Find out how to listen to other BBC stations
Radio 4,·20 Jun 2026,·24 mins
Available for over a year
Capita chiefs promised MPs on the Public Accounts Committee it would fix long-running problems with its administration of one of the biggest pension schemes in the country by the end of this month. Tens of thousands of retired and serving civil servants have been reporting long delays to payments, leading to serious financial hardship to pensioners and their families. But Money Box has learned the deadline isn't likely to be met. We speak to the chairman of the Public Accounts Committee about what happens next. And cases of reported are still increasing. We explain how AI has become the latest weapon in the fraudsters' armoury. Also, holiday season is upon us. What can we do to minimise the hit from those annoying non-sterling transaction fees levied every time we use our plastic. A consumer expert shares his advice.
Read the full story at BBC ↗
Capita, which administers a major UK civil service pension scheme, committed to the Public Accounts Committee that it would resolve persistent payment delays by the end of June 2026. However, reporting suggests this deadline will not be met. The delays have affected tens of thousands of retired and serving civil servants, creating financial difficulties for pensioners and their families. The Public Accounts Committee chairman discussed next steps in response. Separately, fraud cases continue to increase, with AI technology now being used by fraudsters. Additionally, guidance is available on minimising foreign transaction fees when using payment cards abroad during holiday periods.
Read the full story at BBC ↗
Use BBC.com or the new BBC App to listen to BBC podcasts, Radio 4 and the World Service outside the UK.
Find out how to listen to other BBC stations
Radio 4,·20 Jun 2026,·24 mins
Available for over a year
Capita chiefs promised MPs on the Public Accounts Committee it would fix long-running problems with its administration of one of the biggest pension schemes in the country by the end of this month. Tens of thousands of retired and serving civil servants have been reporting long delays to payments, leading to serious financial hardship to pensioners and their families. But Money Box has learned the deadline isn't likely to be met. We speak to the chairman of the Public Accounts Committee about what happens next. And cases of reported are still increasing. We explain how AI has become the latest weapon in the fraudsters' armoury. Also, holiday season is upon us. What can we do to minimise the hit from those annoying non-sterling transaction fees levied every time we use our plastic. A consumer expert shares his advice.
Read the full story at BBC ↗
Capita promised MPs on the Public Accounts Committee it would fix pension scheme administration problems by the end of June 2026 Tens of thousands of retired and serving civil servants have reported long delays to pension payments The delays have led to serious financial hardship to pensioners and their families The deadline is unlikely to be met Cases of fraud using AI have been increasing Non-sterling transaction fees are annoying
Read the full story at BBC ↗
- Capita promised MPs it would resolve long-standing pension administration problems by June 2026, but appears unlikely to meet the deadline
- Tens of thousands of civil service pensioners have experienced payment delays causing financial hardship
- BBC Money Box also covers rising AI-enabled fraud and strategies to reduce foreign transaction fees on holiday spending